Shipping

Alcohol Free Beer House delivers within all of Europe at favorable rates. Because we feel it is important to ship our products at the most competitive rate possible and we feel it is a waste to ship half empty boxes we charge free shipping based on full boxes for selected countries.

Netherlands

Shipments within the Netherlands 5.95 per box, free shipping if you fill a box completely or order for more than 150 euros.

Belgium

Shipments to Belgium are 7.50 per box, free shipping if you fill a box completely or order for more than 150 euros.

Germany

For orders to Germany we charge 9.50 per box, free shipping if you fill a box completely or if you order more than 150 euros.

Austria

For orders to Austria we charge 9.90 per box, free shipping if you fill a box completely or if you order more than 150 euros.

France

For orders to France we charge 11.99 per box, free shipping if you fill a box completely or if you order over 150 euros.

Other countries

All other countries within the EU we charge 19 euros per full box.

Pick up

It is possible to pick up your order at our warehouse in Oisterwijk, for this you choose the option "pick up" during ordering. You will receive a message when the shipment is ready for pickup. Please note that pick up is only possible by appointment, the address for picking up orders is Veldweg 10-26 in Oisterwijk. It is not possible to make a purchase on the spot, if you would like to pick up something, always do an order in advance so we can prepare it for you, there is not always someone present at our warehouse.

Delivery time

Orders in stock and placed before 4 p.m. will be shipped within 2 business days, orders after 4 p.m. or on weekends will be shipped the first following business day. In case goods are not in stock, delivery takes on average 2 working days longer. You will receive a separate message about this.

Reimbursement of delivery costs

If the consumer has timely exercised his or her right of withdrawal and as a result has timely returned the complete order to Alcohol Free Beer House, Alcohol Free Beer House will refund any shipping costs paid by the consumer within 14 days of receipt of the timely and complete returned order to the consumer.

The cost of delivery shall be borne by Alcohol Free Beer House only to the extent that the entire order is returned.

Returns

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancelling, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for the return from your home to the shop are for your own account. These costs are approximately 7.25 per package. Please consult the website of your carrier for the exact rates. If you exercise your right of withdrawal, the product will be returned with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur. To make use of this right, please contact us via info@alcoholvrijbierhuis.nl. We will then refund the order amount due within 14 days of notification of your return, provided that the product has already been received in good order.

Complaints

We recommend that you first report complaints to us by emailing info@alcoholvrijbierhuis.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur. As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere then you are free to file your complaint through the European Union platform.

Packaging and empties

Alcohol-free Bierhuis is based in the Netherlands and is therefore obliged to levy a packaging/empty goods levy, this levy will be refunded to you once you return the empty bottles and or cans to a designated drop-off point, this can actually be at any supermarket or liquor store. It is also possible to return your empties to us, this can be done by handing in the empty bottles and or cans at our warehouse at the veldweg 10-26 in Oisterwijk or by returning the empties to (costs for returning are for your own account).

Alcohol Free Beer House
tav: Empty and Packaging
Laarakkerweg 6a
5061JR Oisterwijk